Frequently Asked Questions by Patients

Mokan Labs, LLC accepts all insurances. 

Insurance Disclaimer: “A quote of benefits and/or authorization does not guarantee payment or verify eligibility. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service.”

Insurance Liability for Payment: Your health insurance company will only pay for services that it determines to be “reasonable and necessary". If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under the plan, your insurer will deny payment for that service.

Mokan Labs, LLC sends patient statements based on the Explanation of Benefits (EOB) provided by your insurance after your claim has been processed. Your insurance provider will send you a copy of your EOB (Please note this is NOT a bill) letting you know that Mokan Labs, LLC has filed a claim on your behalf, what it was for, whether it was approved, and for how much.

Billing-related questions can be answered by our billing Company. Please call our office and we can then direct you to them. 

Yes. If you do not have insurance, you can pay for tests directly at the cash pay rate by calling Mokan Labs' Client Services team.

No, an Explanation of Benefits (EOB) is NOT a bill. This is an explanation from your insurer informing you of the amount it will pay for services and if you have any balance remaining, which is your responsibility.

Payments can be made over the phone by calling our Mokan Client Services team.

Final results will be available in the provider's portal typically within 24 to 48 hours after the specimen is received at our laboratory. 

Patient testing results will be uploaded into the healthcare provider's portal who ordered the test.

Patients should discuss their test results with the healthcare provider who ordered the test.